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| Edinburg Waverly Train Station |
Now the two of us are back into our routine of sorts. Beth headed over to the wee gym for exercise on the elliptical and rowing machine. Mike headed out on the pathways to exercise walk. He also got his first haircut here; much more stylish than where he goes in Roanoke. And we stocked back up on groceries; hey, the refrigerator was emptied prior to the week away in the Netherlands.
We also visited "frustration central" today. You know, that is the place that refers to itself as "customer service." We wanted refunds for the previously purchased train tickets that could not be used when the trains stopped running during the strike a few weeks back (we took a bus instead). Type, type, type away on the ScotRail website in the special form created for refunds for this very circumstance. Answer many questions. Upload ticket image. Repeat three separate times; one for each ticket. Wait a couple hours. Get three separate email failure notices. Arg. Go through entire process again. Fail again. Walk a mile to the train station, wait in line for 20 minutes, talk to customer service person who says "we can not issue refunds at the train station." Huh? Walk back to our flat and call ScotRail customer service; 20 minutes of hold music followed by unintelligible connection. Hang up. Try again. File verbal refund request. Told to mail unused tickets back. Think it is about time for a wee dram of whiskey.